Frequently Asked Questions
Everything you need to know about our products and services.
Ordering
How do I place an order?
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Simply browse our products, add items to your cart, and proceed to checkout. You can pay with credit card or PayPal.
Can I order without an account?
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Yes! You can checkout as a guest. However, creating an account lets you track orders and save addresses for next time.
Shipping
How long does shipping take?
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Standard shipping takes 5-10 business days. Express takes 2-4 business days. You will receive a tracking number once your order ships.
Do you ship internationally?
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Yes, we ship to most countries worldwide. Shipping cost and availability are shown at checkout based on your location.
Is shipping free?
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Shipping is free on orders over $50 (standard shipping). For smaller orders, shipping starts from $5.99.
Returns
What is your return policy?
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We offer 14-day returns on all items in original condition. Contact us at support@getmod.com to start a return.
How long does a refund take?
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Refunds are processed within 5-7 business days after we receive the returned item.
Payment
What payment methods do you accept?
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We accept all major credit cards (via Stripe) and PayPal.
Is my payment secure?
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Yes. All payments are encrypted and processed by industry-leading providers. We never store your full card details.
Product
How do I choose the right size?
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Check the size chart on each product page. If you are between sizes, we recommend sizing up for a more relaxed fit.
Are your products waterproof?
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Many of our products feature water-resistant or waterproof materials. Check the individual product description for details.